Return and Refund Policy
At SecuriCam, we want you to be completely satisfied with your purchase. If for any reason you are not, you can return your items within 15 days (Mon-Fri) of receipt for a full refund. Below you will find all the necessary information regarding our return process.
Conditions for Returns
We accept returns for defective and non-defective products. The product condition should be unused and new.
Return method: by mail
Customers do not have to pay for defective products or wrong products sent by us.
Customers have to pay the actual cost of return shipping when the customers purchased wrong products, it does not fit or they no longer want the item.
Return Period: Items must be returned within 15 days (Mon-Fri) from the date you received your order.
Conditions: The customer has the right to return any item in one of the following cases:
The product arrives damaged and unusable by the seller. Receiving a product that does not match the pictures and specifications listed by the seller.
Products not eligible for return: A product that matches the specifications stated on the website and has no manufacturing defect. A product that has been used by the buyer in a way that leads to changing its specifications or damaging it partially or completely. In addition, any product from which the serial number has been removed.
Packaging: Items should be returned in their original packaging to avoid damage during transit.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Non-Returnable Items: Certain items are not eligible for a return, including:
How to Initiate a Return
Request a Return: To start a return, please contact our customer service team at Mail: sales@securicamwholesale.co.uk or Call at 01274 402871 with your order number and the reason for your return.
Receive Return Authorization: Our team will review your request and, if approved, provide you with a Return Authorization Number (RAN) and detailed instructions on how to return your item.
Package Your Return: Include the item(s) and the original packing slip in a secure package. Clearly write the Return Authorization Number on the outside of the package.
Shipping Returns: You must return to PCFX ltd, Unit 1a, listers mill, Bradford, West Yorkshire, BD9 4SH,UK
The cost of return shipping is the responsibility of the customer unless the item is defective or incorrect.
We do not charge Restocking fees.
Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for returns lost in transit.
Processing Your Return
Inspection: Once we receive your return, we will inspect the item(s) to ensure they meet the conditions of our return policy.
Refund: If the return is approved, we will process a refund to your original method of payment. Please allow up to 10 business days (Mon-Fri) for the refund. Please remember it can take some time for your bank or credit card company to process.
If more than 10 business days (Mon-Fri) have passed since we’ve approved your return, please contact us at sales@securicamwholesale.co.uk
You have to pay for any loss of value of the goods if this loss of value happens due to the return transit of the goods.
Notification: You will receive an email confirmation once your return has been processed and your refund has been issued.
Exchanges: We offer exchanges. If you want to exchange an item, please follow the return process for a refund and place a new order for the desired item.
Address:
PCFX ltd, Unit 1a, listers mill, Bradford, West Yorkshire, BD9 4SH,UK
Contact:
Phone: 01274 402871
Mail: sales@securicamwholesale.co.uk
Business hours: Mon – Fri , 9:00 AM – 5:00 PM, (GMT) Greenwich Mean Time (London)
Registered in GB Company, Registration Number 05865036, VAT No: GB 117842412.
Thank you for choosing SecuriCam. We look forward to providing you with exceptional service.We appreciate your business and are committed to providing you with the best service possible.
